App / Live
b88fb has pulled together the questions we hear most often — about accounts, deposits via Nagad and Rocket, session continuity on mobile, and how to find your way around the lobby. If something is unclear after reading, our support routes are listed further down this page.
This FAQ page covers the questions that come up most often from people setting up an account or returning after a break. We have organised answers into clear topic groups so you can move straight to what you need without scrolling through unrelated sections. Each answer reflects how the platform actually works today — account creation, wallet linking, session behaviour on phone and browser, and the steps shown inside your account area.
These figures reflect structural features of the platform as it is configured today. They cover the game categories available in the lobby, the languages the interface supports, the device types the site runs on, and the published support routes you can reach from within your account. No player counts, session averages or payout percentages are included here — only what the platform configuration confirms.
5
4
2
2
If an answer below does not fully resolve your question, these are the channels we publish for direct contact. Each route is accessible from the account area or the footer of the site. We ask that you have your registered mobile number ready when you make contact, as our team will use it to locate your account details. Response handling depends on queue volume at the time you write in.
Open the chat window from any page on the site. It is the quickest route for account and deposit questions. Have your registered number ready so our team can pull up your account without delay.
Write to our support address listed in the site footer. Useful for sending screenshots of a transaction or account error. Include your registered mobile number in the message for faster handling.
The in-account help section contains step-by-step instructions for common tasks: linking a Nagad or Rocket wallet, updating account details, and reading your transaction history. Check there first before contacting the team.
Every answer on this page reflects what the platform screens actually show. We do not copy answers from third-party sources, and we do not invent figures for processing times, limits or fees. When account flows change, this page is updated to match. We reference Nagad, Rocket and bKash because those are the payment rails configured on the platform — not because they are generic examples. Our support team reviews flagged FAQ entries when a question arrives that the page does not cover well.
Each FAQ answer describes a step or screen you can find inside your own account area. We do not describe flows that do not exist on the platform or invent options that are not visible to you when signed in.
We do not publish processing times, fee percentages or withdrawal amounts we cannot verify. Where limits exist, we direct you to the screen that shows the current figure rather than printing a number that may change.
References to Nagad, Rocket and bKash reflect what Bangladesh-based accounts can use on this platform. Payment availability depends on your account region and local law, as stated during registration.
When a platform flow changes — a new verification step, a revised deposit route, an updated account screen — we revise the relevant FAQ answer. You are reading the current version, not an archived copy.
To set expectations clearly: this FAQ covers account access, wallet linking, deposit and withdrawal steps, session behaviour across devices, and lobby navigation. It does not cover match odds, specific game outcomes, or offer terms that change week to week — those are handled through the live chat route or the published terms page. Knowing what this page does and does not address helps you get to the right answer faster.
Covered in full. We walk through the fields on the registration screen, the verification step, and how to access the lobby once your account is confirmed and active.
Covered. Each deposit and withdrawal flow for Nagad and Rocket is described as it appears on the payment screen inside your account, including where to enter your wallet number.
Not covered here. Real-time sports data, including cricket and BPL match odds, is shown inside the sportsbook section of the lobby — not through the FAQ page.
Not covered in detail here. Information conditions are shown on the terms page linked from each information. The FAQ links you to where those terms are published, but does not restate them.
Four elements come up repeatedly in questions we receive, because they shape how the platform feels day to day. Mobile-first access means the lobby loads quickly on a phone browser without a download step. Payment continuity via Nagad and Rocket means your wallet is the same one you use for other everyday transfers.
The lobby opens in your phone browser without an app download. Your account, wallet balance and game history are all visible from the same mobile session. Switching to a desktop browser does not reset your account state.
Both Nagad and Rocket appear as selectable options on the deposit and withdrawal screen inside your account. You choose the wallet, enter the registered number, and follow the fields shown — no separate app switching required.
Titles from CQ9, Spadegaming, JDB, Habanero and PG Soft populate the lobby. You can filter by studio or category — slots, live casino, table games, crash games — directly from the lobby screen on mobile or desktop.
Signing in on your phone and later continuing on a browser keeps your account in the same state. Wallet balance, recent game history and any pending transactions carry across without you needing to re-enter details.
These are the questions we receive most often. Each answer reflects the actual flow inside the platform as it stands now. For anything not covered, live chat is the fastest next step.
Open the registration page and complete the fields shown: mobile number, a password, and the verification step the screen presents. Once confirmed, your account is active and the lobby is accessible. The full field list and any identity verification steps are shown on screen during registration — follow the instructions shown there exactly.
Sign in, go to the deposit screen inside your account, and select Nagad from the payment options listed. Enter your Nagad wallet number and the amount you want to deposit. The screen will show the current minimum and any limits that apply. Follow the confirmation steps exactly as displayed — do not close the screen until the transaction is confirmed.
Yes. Rocket appears as an option on both the deposit and withdrawal screens inside your account. Select Rocket, enter your registered Rocket number, and follow the steps shown. Processing details — including any applicable minimums — are displayed on the withdrawal screen at the time you submit the request.
Your account state — wallet balance, game history, any pending transactions — is tied to your account, not the device. Sign in on a desktop browser using the same credentials and you will see the same account. You may need to sign in again if your phone session has expired, but no data is lost between devices.
Open the account area after signing in and look for the transaction or wallet history section. Each entry shows the payment method used — Nagad, Rocket or bKash — the amount, the date, and the status. If a transaction shows as pending longer than you expect, contact support via live chat with the transaction reference visible on that screen.
Use the lobby filter on the main game screen. You can filter by category — slots, live casino, table games, crash games — or by studio. Studios available in the lobby include CQ9, Spadegaming, JDB, Habanero and PG Soft. The filter works on both mobile and desktop without needing to reload the page.
First, confirm you are using the registered mobile number and the correct password. If you have forgotten your password, use the reset option on the login screen — it sends a verification to your registered number. If the issue continues after resetting, contact live chat with your registered number ready so our team can check the account status directly.